UTILITYWISE CASE STUDY

  • June 25, 2019

We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. But the team is experienced and they also know that only happy customers keep renewal rates high. We have to collect feedback to make sure we understand what’s important to customers and how well we’re doing. We chose CustomerSure because it was recommended to us. Utilitywise offers businesses a better way to buy and manage their energy and utility services. What results have you achieved?

Who else uses CustomerSure? What challenges were you facing? We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. Don’t overload the customer with questions as it becomes tedious and overwhelming. Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. It’s fast, friendly and energetic.

Have a clear idea of what you’re trying to achieve. They’ve helped us shape when, how and in what format we contact our customers, and utilitywwise best to respond when they call us. Be aware of who you’re sending satisfaction surveys to and see it from their point of view.

Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.

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Customer satisfaction continues to rise utiitywise all areas since we introduced CustomerSure.

But the team is experienced and they also know that only happy customers keep renewal rates high. We chose CustomerSure because it was recommended to us. We need to be proactive and move quickly if ever we receive a complaint.

Have we answered your questions? We feel we’re much more proactive to customer needs. We weren’t using anything else previously and we got feedback up and running pretty much straight away. We interviewed Suzy Rand, Operations Manager. What advice would you give someone about customer feedback? We have to collect feedback to make sure we understand what’s important to customers and how utilityywise we’re doing.

That means we have to be top of the league in customer satisfaction. Who else uses CustomerSure?

utilitywise case study

We make utilities fun! Utilitywise increase their Net Promoter Score from 38 to 63 in three months. People like working at Utilitywise.

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Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us. How did CustomerSure help? We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means: It’s fast, friendly and energetic.

It’s a young, fast-growing company. Since their public listing sales growth is a key focus. We manage their energy needs from procurement to account management.

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Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. The customer comments that we receive are incredibly useful.

utilitywise case study

We use Net Promoter Score to measure our progress and in the first three months we increased our Net Promoter Score from 38 to Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:.

What word or words sums up your experience of CustomerSure? Don’t overload the customer with questions as it becomes tedious and overwhelming.

We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal rates. What challenges were you facing? We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.