MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

  • June 25, 2019

Moving to a paperless environment, however, was not easy. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

What were the problems faced by Income in this case? Products should be constantly improved and new designs should always be made available. Additionally, the systems allowed for online support of customers, agents and brokers. Their collection schedule causes delays of two to three days. Maybe this will help them to be still more competitive in the future.

Upgrades should also be done periodically to cope with the changes in the demand of the industry and the market. They have extensive systems felxibility now and they launch an new products directly via eBao system. You are commenting using your Google account.

By continuing to use this website, you agree to their use. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked.

Business processes went from paper intensive to paperless through digital storage and records. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

  NT1430 RESEARCH PAPER

Case Study 2: Modernization of NTUC Income (pages 105-106)

In the insurance industry, information systems are very important in ensuring product and services-competitiveness. COBOL programs were also used which also encountered technical failures. Additionally, the HP backup system could only restore the data to the version from the previous day. This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems.

The agent would then submit the forms at branches, from where they were sent by couriers to the Office Services department. The collection schedule could introduce delays of two to three days.

The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. Income also reduced and eventually eliminated the use of paper. Staff members also enjoyed faster access to information.

modernization of ntuc income case study questions

Income used HP mainframe that hosted the core insurance applications as well as the accounting and management information systems. That was not enough. What benefits did Income reap from new system?

Customer queries should be addressed accurately and promptly. Time needed to design and launch new products was also reduced significantly.

A real-time hot backup disaster-recovery center was implemented, where the machines were casse running and fully operational.

modernization of ntuc income case study questions

Income had problems with how they process their insurance because it is very tedious and paper-based. To find out more, including how to control cookies, see here: What were the problems faced by Income in this case?

  HOMEWORK HASSLES BY ABBY KLEIN SUMMARY

Case study: Modernization of NTUC income by Shatha AlMarri on Prezi

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? The Herculean task required not only the upgrading of qurstions and applications, it also required Income to streamline its decade-old business processes and IT practices. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.

Saving lots of time for restoration of previous day data. modernizayion

Case 4: – Modernization of NTUC – Osmangoniblogs

The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes.

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Moving to a paperless environment, however, was not nuc. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.