• June 24, 2019

We can see how class and inheritance work in Figure How important is the reservation system at airlines such as WestJet and JetBlue. That is where PERT charts are useful. Scrum relies on self-organizing, cross-functional teams supported by a ScrumMaster and a product owner. The company is working on a platform for Android apps. The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer.

All the added columns, multiple prices per box, and calculations that had to be made by different people, all on a deadline. JetBlue experienced a few glitches—call wait times increased and not all airport kiosks and ticket printers came online right away. Cookie sales are a major source of funding for the Girl Scouts, but collecting, counting, and organizing the annual avalanche of cookie orders has become a tremendous challenge. An entire system can be divided into subsystems with a high-level data flow diagram. This project requires you to perform a systems analysis and then design a system solution using database software. At the most basic level, the information requirements of a new system identify who needs what information, where, when, and how.

jetblue and westjet a tale of two is projects case study answers

Certain kinds of proj- ects should be avoided altogether and others developed rapidly. Purpose of the Plan Overview of plan contents Current business organization and future organization Key business processes Management strategy 2.

Collaboration and Teamwork Preparing Web Site Design Specifications With three or four of your classmates, select a system described in this text that uses the Web. How did it change the way Honam ran its business? Some systems development projects are more likely to run into problems or to suffer delays because they carry a much higher level of risk than others. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down.


It also illustrates some of the benefits of a new system solution. Users will be more cooperative if organizational problems are solved prior to introduc- ing the new system.

jetblue and westjet a tale of two is projects case study answers

Firms may have incorrectly assessed the business value of the new system or were unable to manage the organizational change Part IV: In another form of outsourcing, a company hires an external vendor to design tqo create the software for its system, but that company operates the system on its own computers. Not every mitigation strategy needs to involve money. We can see how class and inheritance work in Figure The rapid growth of each airline vase their existing information systems obsolete, including their airline reservation systems.

Successful implementation requires a high level of user involvement in a project and management support. Time is the amount of time required to complete the project.


The level of project risk is influenced by project size, project structure, and the level of technical expertise of the information systems staff and project team. What functions does the Web site perform? The step is to inventory the situation. You will need to select the projects that promise the greatest benefit to the business. The risk of a functional analyst leaving anseers greatest in the initial phases of the project when they are intensively interacting with the customer.

End-user development also poses organizational risks because systems are created rapidly, without a formal development methodology, testing, and documentation.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

Visit the Dashboard Insight Web site dashboardin- sight. This delay provoked a deluge of customer dissatisfaction. The business must also deal with the organizational changes that the new solution will bring about—new information, new business processes, and perhaps new reporting relationships and decision-making power.


The migration required WestJet agents to go through complex steps to process the data. Instead of passing data to procedures, programs send a message for an object to perform an operation that is already embedded in it. The report data were also somewhat outdated and presented periodically. When the design is finalized, the prototype will be converted to a polished production system. In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure.

The problem here is jetboue the Girl Scout ordering process is heavily jetbluw and cannot support the large number of volunteers and cookie orders that must be coordinated. List and describe the hidden costs of offshore software outsourcing. Object-oriented development addresses these issues.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

There is a very high failure rate among information systems projects because they have not been properly managed. Information systems specialists often have a westmet technical orientation to problem solving, focusing on technical solutions in which hardware and software efficiency is optimized at the expense of ease of use or organizational effectiveness. Interactions between the system and its users are analyzed to identify objects, which include both data and processes.