CASE STUDY MODERNIZATION OF NTUC INCOME

  • June 26, 2019

Also, the time needed to design and launch new products was reduced from weeks to just days using the table-driven rule-based product definition module. Notify me of new comments via email. The new system was immediately operational on a high-availability platform. What were the problems faced by Income in this case? As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. Additionally, the systems allowed for online support of customers, agents and brokers.

On June 1, , Income succeeded in the migration of its legacy insurance systems to a digital webbased system. This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems. How well is Income prepared for the future? This robust architecture minimized downtime occurrence due to hardware or operating system failures. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? They have extensive systems felxibility now and they launch an new products directly via eBao system.

As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Filled-up application forms of clients were sent by agents through courier.

What types of information systems and business processes modegnization used by Income before migrating to the fully digital system? Newer Post Home Older Post.

At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. The business processes were tedious and complicated.

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When it broke down, work would stop and the staff would choose either data czse or backup, which was costly and time-consuming. Saving lots of time for restoration of previous day data. About This blog is created purposely for my study.

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

With regards to their business processes, Income does all the work manually. The agent would then submit the forms at branch offices from where they were sent by couriers modegnization the Office Services department. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers. Additionally, the HP backup system could only restore the data to the version from the previous day.

case study modernization of ntuc income

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Notify me of new comments via email.

case study modernization of ntuc income

They have extensive systems felxibility now and they launch an new products directly via eBao system. Leave a Reply Cancel reply Enter your comment here Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system. This is made possible with the use of two or more servers connected by two or more communication incomd.

They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.

Products should be constantly improved and new designs should always be made available. Are the problems described in the case likely to be repeated?

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You are commenting using your Twitter account. This required passing of physical documents among the departments and hence slowed down the work processes. The benefits of Income reap from the new system are: Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office. Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.

When a system breakdown did occur, work had to be stopped while data was restored. The collection schedule could introduce delays of two to three days. At the same time, development of new products using the COBOL is quite cumbersome and took weeks, even months, to accomplish. This allowed Income to view a summary of each customer over different products and business areas.

How were the problems solved by the new digital system?

Case Study 2: Modernization of NTUC Income (pages 105-106)

Accepted proposals were sent for printing at the Computer Services department and then redistributed. With the new information system, Income is now equipped syudy face the challenges of the industry. Nice case study about modernization.

This robust architecture minimized downtime occurrence due to hardware or operating system failures.